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Generally speaking (and I emphasize the word "generally"), ePrompter "SR" (service release) updates are issued within a week of a webmail service breaking ePrompter's ability to access an account with that service.
Always keep in mind that the developers typically observe a 3-day "watch and wait" period when they are first alerted to a webmail service not updating through ePrompter. This allows them to determine if any updates made on the webmail server(s) are permanent or not. It is not uncommon for sites like Yahoo or Hotmail to make changes which "break" ePrompter for 24 hours and then suddenly ePrompter is working again without any coding revisions having been made to ePrompter.
If after 3 days the webmail service appears to have undergone permanent changes, then the developers get to work on a fix. If the required coding changes are minor, then ePrompter can be up and running within the week for your webmail service.
However, it appears that some webmail service providers are making their server-side coding more complex (most likely to stop email notification programs like ePrompter from accessing them because such programs bypass their advertising-laden pages). In such a case, it will take several weeks (sometimes months) for the ePrompter team to "crack" the code.
Other factors, such as concurrent webmail service outages, may add to the time that it takes to issue a fix. In the last few years, we've seen unrelated webmail providers like Yahoo, Gmail and Hotmail mess with their coding within the very same week! Can you imagine how stressful it must have been for the ePrompter team to coordinate fixes for all these providers?
So, as you can see, it's not a straight forward process!
A word about "the competition":
Some forum members have commented routinely on the fact that other email notification programs are able to get a fix out sooner than ePrompter's developers. Frankly, we don't know how that's possible, but obviously it's a proprietary "advantage" which the competitors are privy to. (It has also been recently learned that ePrompter's main competitor is working with Yahoo which obviously helps them!)
At such times, I am sure the eP developers would love to know how the competition can turn around a fix so quickly, but it likely has something to do with coding differences between ePrompter and the other notification programs.
Instead of comparing their turnaround times to the competition, the ePrompter developers will simply focus on a fix when it's required and follow their own coding and testing timeline as they always have. We ePrompter users are normally a patient bunch and always appreciate the efforts of the development team because we realize that they are doing this out of their spare time and at no monetary profit since ePrompter is a freeware app.
If some of the ePrompter users are unable to wait for the fix to get their webmail service working again, then there is nothing to stop them from abandoning ePrompter and installing another product. This is a Free(ware) Market Economy and the developers understand that.
