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New problem with Excite


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#1 TJTeru

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Posted 30 June 2008 - 03:08 PM

It looks like Excite has joined the fray. My Excite account doesn't update anymore. It looks like they've revised their mail webpage, and you know what that means.

Battle on!

Teru

#2 dRose

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Posted 30 June 2008 - 03:43 PM

Thanks for posting, Teru. I've notified the developers.
A candle loses nothing by lighting another candle. ▪ Erin Majors

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#3 TJTeru

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Posted 17 July 2008 - 11:30 AM

They've got some schmancy new interface called Bluetie, that makes things look more Outlooky. It really slows things down.

#4 TJTeru

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Posted 28 July 2008 - 01:53 PM

:rolleyes: And it's not just mail monitors that have problems with it...
=====================
Date: 07/27/2008 03:04 AM
From: "Excite Email Team" <EmailTeam@info.excite.com>
Subject: Commonly Encountered Excite Email Issues and Answers

We are aware that many users are having difficulty navigating through the features of the new Excite Email. In an effort to help you access every feature and make your transition to the new email platform as easy as possible, we have compiled the following answers to the most commonly encountered issues.

*** Can I switch back to the old interface?

The only format for Excite Email going forward will be the current one. While we have no plans to offer a Classic Excite version of our interface, we will forward your suggestions and comments to the appropriate department here at Excite for further consideration.

We are working with our partner provider to offer a "Lite" version that will ease the resource strain on older computers and/or slower connections.

***My email account is missing/being hijacked by another program

As noted within the Excite website and your email account this past month, Excite has begun to upgrade our Email system. We are now partnered with BlueTie who will be providing our new email program, complete with a new interface, brand new features and upgraded storage space.

***Email account is stalled in the loading process and never fully loads

If you are using IE6 to access Excite Email, we have resolved the page issue that caused the page to not load, or stall out while loading.

If this does not resolve the issue, and you have a firewall or similar security program, such as MacAfee, Norton Internet Security, or similar products, this may be causing the situation you are experiencing. We recommend temporarily disabling this software and trying the desired action again. If this corrects the problem, please let us know the product you're using so we can look into the matter further.


***Can log in to email interface but your Inbox doesn't load

When you log into your Excite Email, you are brought to the Email hub. In order to see your email, you must click the Email icon at the top of the page.

***Address Book is missing

We are aware that some members' Address Books were not successfully migrated. We are working to resolve this issue as quickly as possible.

***I am using a Mac with Safari or Opera browsers

Unfortunately, our email program is not compatible with the Safari or Opera browsers at this time. We suggest using the Firefox browser to access your email.

***Enlarge the Inbox area

You can enlarge your Inbox viewing area by minimizing the Message Preview window. To do this, click the "_" button in the upper right corner of the Preview window. You can minimize the Quota and Folders windows in the same manner.

You can also enlarge the window by dragging the left border further to the left.

You can choose to display smaller icons at the top of the page by right-clicking on the header and choosing "small" from the menu, or double clicking in the icon area. This will also enlarge the viewing area.

***Composing email

To compose a new message, click the "New" button.

You can add recipients from your Address Book, by clicking the "To" button on the Compose Mail window. This will open a panel on the left of the window where your Address Book will be displayed.

Alternately, you can use the Auto-complete function by typing in the first few letters of the email address or name of the recipient to bring up the matching Address Book entries.

***Viewing your entire email message

To view your entire email message, double click the subject line of the email and the whole message will open in a new window.

***Viewing older messages in your Inbox

The messages in your Inbox are separated into groups of 10 by default. To access more emails, click the "1-10" key above your Inbox and select the group of messages you would like to view.

Please let us know if we can be of further assistance.

***Downloading Attachments

Attachments are displayed at the top of your email message under the "To" field. To access an attachment, click the file name. This will enable a download prompt for you to save the attachment to your computer, or to open it directly from the message.

***Mark as Spam

To mark a message as Spam, right click on the email within your Inbox, then select "Flag as Junk" from the menu.

Alternately, you can also "drag" the selected messages with your mouse directly to the Junk folder.

We are aware that selecting a message to mark as Junk will open it within the Message Preview window. We are working with our partner provider with regards to this issue. In the meantime, you can select a message without opening it by holding down the Ctrl button as you click.

***Select multiple messages from the list

You can select multiple messages individually by holding the Crtl key while you select each message.

You can also select an entire group of messages by selecting the first message, holding the Shift key, then clicking on the last message of the group.

Once you have selected the messages you wish, right click on one of the highlighted and select your action from the menu.

***Deleting messages

To delete an individual message, right click on the message in question and select "Delete" from the menu.

You can select multiple messages to delete individually by holding the Crtl key while you select each message.

You can also select an entire group of messages by selecting the first message, holding the Shift key, then clicking on the last message of the group.

Once you have selected the messages you wish, right click on one of the highlighted and select your action from the menu.

Alternately, you can "drag" the selected messages with your mouse to the Trash folder, or simply click the Delete icon at the top of the window.

***Empty Trash

You can manually empty your Trash folder by right-clicking on it and selecting "Empty" from the menu.

You can also set your Trash to automatically empty at the interval of your choice. To access these settings, please follow these steps:

- Click the "Preferences" link in the upper right corner of the screen

- Under the Email heading, click the "General Settings" link

- Scroll down to the "Cleanup" section and select the interval of choice from the drop-down menu

- When you have finished, click the "Save" button in the upper left corner of the settings window.

***Adjust Spam filter settings

To adjust your Spam filtering levels, please follow these steps:

- Click the "Preferences" link in the upper right corner of the screen.

- Within the "Preferences" module, click the "Junk Mail Controls" link under the "Email" heading

- Under the "Junk Mail Restriction" section, use the drop down box to select the level of filtration you would like for your account

- When you have finished, click the "Save" button in the upper left corner of the module


**Please do not reply to this email. This email box is not monitored.**
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#5 Ximinez

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Posted 28 July 2008 - 10:30 PM

... we will forward your suggestions and comments to the appropriate department here at Excite for further consideration ...

Translation: "We have no use for your idea and have forwarded it to the circular file ..." Posted Image

Thanx for the heads up anyway, TJ. ;)
Posted Image

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