[Tony Lum]

Last Friday (9/12/2008) my ePrompter stopped updating on 3 different computers. Its been working fine for months with stunnel/open ssl logging into a Yahoo account. I deleted the Yahoo account and re-created and ePrompter logged in fine downloading about 930 emails. However, it then fails to see any new emails. No dreaded "*", just no emails. If I use a web browser, I can see new emails in my account. I'm stumped!

TIA,

Tony

[Texfisk]

Welcome to the forum Tony

You can click on the * or click Status to see the error message.

You might have a large email that will cause EP to timeout trying to access it. If so, delete/move the email and try again.

Let us know the error message and if this helped.

[Ximinez]

Texfisk, on Sep 18 2008, 07:41 PM, said:

... You can click on the * or click Status to see the error message ...

Texfisk, just to clarify Tony's post for ya:

Tony Lum, on Sep 18 2008, 05:22 PM, said:

... No dreaded "*", just no emails ...

So, the problem isn't that he is seeing an asterisk, but that he's unable to pull anymore emails down to the eP inbox beyond the ~930 he's seeing in eP.

Tony, I got an email from the lead tech, Pete, several years ago when he mentioned that there was never a built-in limit for reading messages in eP. If I remember correctly, that point came up because of a user who asked about 1000+ messages that he was trying to read in eP.

Maybe the connection between eP and Yahoo (via Stunnel) is timing out.

Out of curiosity, why are you using Stunnel for the Yahoo account when eP is able to read Yahoo now? I don't recall some Yahoo accounts requiring SSL connections.

[Tony Lum]

Thanks for the welcome.

I'll have to check on the timeout. Probably need to turn on debug and read the logs.

Actually this is a ATT Yahoo account which requires SSL. As a test, I created a new account that did login directly and straight away I got an email from ATT that I should reconfigure my email client to use SSL.

It must be something common as I'm getting the same symptom on 3 different computers all configured with stunnel. I use ePrompter to check mail on 3 different accounts and the other 2 are working just fine.

T.

[Ximinez]

Tony Lum, on Sep 19 2008, 11:07 AM, said:

... this is a ATT Yahoo account which requires SSL ...

Ah, now I remember ...! Thanx for reminding me.

Please let us know what you find if you're able to resolve this issue on your own. In the meantime, maybe another Stunnel user might recognize the "symptoms" you're experiencing and will pipe in.

[Tony Lum]

Tony Lum, on Sep 18 2008, 04:22 PM, said:

Last Friday (9/12/2008) my ePrompter stopped updating on 3 different computers. Its been working fine for months with stunnel/open ssl logging into a Yahoo account. I deleted the Yahoo account and re-created and ePrompter logged in fine downloading about 930 emails. However, it then fails to see any new emails. No dreaded "*", just no emails. If I use a web browser, I can see new emails in my account. I'm stumped!

TIA,

Tony

Well, it seems ePrompter does have a limit. I setup an archive folder in my ATT-Yahoo account and moved a chunk of email from the inbox into it. Without any changes, ePrompter started updating again. ePrompter works so well, I usually use it to read and reply to emails. If there are attachments, I'll usually login with the web browser. As a result, email accumulates in my inbox. I'll need to login with a pop3 client and download old emails for archiving.

Thanks for all the help,

Tony

[Ximinez]

Tony Lum, on Sep 22 2008, 01:57 PM, said:

Well, it seems ePrompter does have a limit ...

Hmm, it would appear so ... I guess that I will have to confirm that information I read a few years ago. I suspect that I just remembered the info incorrectly.

I will raise that question with Pete again I guess.

Quote

...Thanks for all the help ...

It was our pleasure!!

[Texfisk]

If I remember correctly there is a limit based on how many emails are listed on the first page.

EP can only retrieve the first page. So if Yahoo has a page limit of 50, EP will see those 50 and that's all.

[chrisretusn]

Texfisk, on Sep 23 2008, 10:52 AM, said:

If I remember correctly there is a limit based on how many emails are listed on the first page.

EP can only retrieve the first page. So if Yahoo has a page limit of 50, EP will see those 50 and that's all.

That is correct but only with the using ePrompter's Service Type: Yahoo. Using the Service Type: POP3 would not have a page limitation which I assume that Tony is doing via stunnel for his ATT Yahoo accounts.

I have my Yahoo! account set to 200, ePrompter (Service Type: Yahoo) will only read the first page of Yahoo!. This is also applicable to most of the other web mail service types that ePrompter supports.

Tony one thing to remember about ePrompter the number shown in the circle is unread messages. ePrompter will reflects the state (as in number of messages) of your Inbox at the time of update. I always like to look at it as a snapshot of what is in your Inbox (or first page of Inbox) at update time. The best way to test this out is mark all messages as unread in ePrompter, this is to make sure you see the correct number in the circle. Then log in to the service, and count the total number of messages in the Inbox (read and unread), they should match (the on-line might have more due to new messages).

This post has been edited by chrisretusn: 23 September 2008 - 01:30 AM

[ToMb]

Texfisk, on Sep 22 2008, 10:52 PM, said:

If I remember correctly there is a limit based on how many emails are listed on the first page.

EP can only retrieve the first page. So if Yahoo has a page limit of 50, EP will see those 50 and that's all.

Hi Guys,

ePrompter does have a limit. I should know I have hit it dozens of times with my POP3 junk email account. There are copies of the emails stored in a file on your computer. That explains why when your email is working then fails you can still read the emails on the account. That file has a set size on how large it can get. Once it hits that size it recognizes there are emails out there but can't retrieve them because of the file's size limitation. If you archive or delete the old messages and do regular "house keeping" on your email account you should have no problem retrieving your mail.

Let me know if you have anymore questions.

[Ximinez]

Ximinez, on Sep 22 2008, 04:13 PM, said:

... I will raise that question with Pete again I guess. ...

I guess that I don't need to do that now!

Thanx for clarifying the issue, Tom ...

[chrisretusn]

ToMb, on Sep 24 2008, 03:12 AM, said:

Hi Guys,

ePrompter does have a limit. I should know I have hit it dozens of times with my POP3 junk email account. There are copies of the emails stored in a file on your computer. That explains why when your email is working then fails you can still read the emails on the account. That file has a set size on how large it can get. Once it hits that size it recognizes there are emails out there but can't retrieve them because of the file's size limitation. If you archive or delete the old messages and do regular "house keeping" on your email account you should have no problem retrieving your mail.

Let me know if you have anymore questions.

Thanks Tom. That is good info. I never leave messages on the server and none of my POP3 accounts get enough messages to trigger the size limit. That and I only download headers so that would make a big difference on number of messages. What is the size limit for those *.epm files?

With service types like Yahoo, Hotmail, Lycos and Gmail I have also noticed that the number of messages is limited to the number of messages per page setting. I see this all the time with Yahoo; which I have set to the max of 200; ePrompter frequently maxes out at 200.

I was checking my hotmail accounts to see what I had them set to. Anyone able to find the setting in Windows Live Hotmail? Or does it matter with Hotmail anymore?

[Ximinez]

chrisretusn, on Sep 23 2008, 07:45 PM, said:

... Anyone able to find the setting in Windows Live Hotmail? ...

Nope.

I guess MS decided that it would make coding for eP (to download more than the default 25 messages) all that more difficult.

I hate 'em ... I'm sure that Tom and Pete do, too.

[heinz57g]

eP certainly has a limit, we have discussed this here, long time ago, a few times.
though i was told it didnt - it does. running into it every few days with those accounts
that pick up automated mssgs (small but many many).

pete's answer, and there he is right, was that eP was not made to be for storage, but
for reading mails. both he and me could not quite figure what the limit was, and how
it was set - but it is somewhere in the 700-900 region for usual mails, and well over
1500 for really small mails, so there is a relationship somehow somewhere. it also does
not much (?) depend on the account provider, YAHOO or GMAIL being much the same
as a simple POP3 account on anybody. on each account, it re-occurs at +/-20 of the
same number, which could be the average size influence.

but a limit there is.

greetings - heinz -

This post has been edited by heinz57g: 24 September 2008 - 10:45 AM

[Ximinez]

heinz57g, on Sep 24 2008, 11:43 AM, said:

... the limit was ... somewhere in the 700-900 region for usual mails, and well over
1500 for really small mails, so there is a relationship somehow somewhere ...

You're right.

In case you didn't see Tom's message above (one of the eP team's programmers), he points out exactly that:

ToMb, on Sep 23 2008, 03:12 PM, said:

... There are copies of the emails stored in a file on your computer ... That file has a set size on how large it can get. Once it hits that size it recognizes there are emails out there but can't retrieve them because of the file's size limitation ...

So, I guess that eP can hold many small message, but fewer larger messages, in that file. The limit is simply its size on your computer's hard drive.

[heinz57g]

>> I guess that eP can hold many small message, but fewer larger messages, in that file

nearly so. the strange thing is it is not a formula of nbr of files x size = limit, which would make some
sense at least. it holds for example 500 large files, and 850 small ones, with those small ones being
only 1/4 the size (avrg) of the large ones. if it was size alone, there should be 2000.

>> The limit is simply its size on your computer's hard drive

oh no no. you can have it run on a nearly empty HDD (with todays large ones easily possible), and
it still runs into the account limit.

i feel stupid, knowing what it does, but not why. eP does somehow compress the files before storing
them, and that compression alogarythm could be totally different on small ASCII-only files than on
large files with HTML text in the original. could be ...

tom says: 'That file has a set size on how large it can get', and that again would assume an easy
to calculate relationship between file size, number and itself. and, surely, pete would have known that.

greetings - heinz -

[Ximinez]

heinz57g, on Sep 24 2008, 04:13 PM, said:

... >> The limit is simply its size on your computer's hard drive

oh no no. you can have it run on a nearly empty HDD (with todays large ones easily possible), and
it still runs into the account limit ...

Surely you jest, Heinz. Are you thinking that I assumed that the file will grow to occupy the maximum available space on a hard drive?! That is not what I meant.

To clarify, I simply was referring to a pre-defined "size on disk" as the limit. I suppose that I should have said that instead ...

Quote

... surely, pete would have known that.

I'm sure he does; that info is proprietary and so he will likely not share it with anyone outside the eP development team.

[heinz57g]

>> Surely you jest, Heinz

as always, yes. but since i dont use (cannot use) smilies, you have to find
it between the lines.

>> Are you thinking that I assumed that the file will grow to occupy the
>> maximum available space on a hard drive?! That is not what I meant

but thats what you wrote, see the wording above. actually, i liked the idea,
and there are progs (databases for example) that do just that. would think
though it comes from the times when nobody could imagine how large HDDs
would grow to nowadays.

>> was referring to a pre-defined "size on disk" as the limit

and thats the limit we cant seem to figure out.

>> info is proprietary and so he will likely not share it with anyone
>> outside the eP development team.

correct. you have a PM on this.

greetings - heinz -

This post has been edited by heinz57g: 25 September 2008 - 03:12 AM